Romkatel was founded in 1994 and is the only representative of the german antennas manufacturer Kathrein Werke KG for Romania and Eastern Europe. The company has chosen the CRM system from Senior Software to organize the sales and service activity and to improve the relationship with the customers.
“After the implementation of the CRM solution we obtained a centralized record of the customers, and now it is much easier to keep and to access the interactions history with each one and to plan future activities in relation with them. Moreover, SeniorCRM has led to the improvement of the relationship with clients and prospects, in the sense that we have obtained a more efficient control of opportunities, we don’t lose any possibility for sale in any account, and order fulfilment time is significantly reduced.”
Said Mr. Cristian Mateescu, Sales Engineer Romkatel.
The benefits obtained by the company along with the implementation of the CRM system from Senior Software include:
- A better organization of the sales activity and improvement of the relationship with clients
- Increased visibility of the tasks allocated to employees
- Sales growth, thanks to more efficient control of the sales opportunities in CRM
- Increased quality of service activity and decrease time to customer requests