SeniorSFA is a very stable and very responsive application, meaning that the data from the field arrives in an extremely short time at the headquarters. It has simplified the way of working a lot. Also, it helped us to optimize the amount of sales very much, in the sense that we watch more closely how the product performs at the customer and we have a history that we monitor. Having access to the history of returns, we were able to find out where there are problems, what solutions are needed to reduce this percentage and, thus, we have greatly reduced returns.
