Libris.ro registered around 30% increase in operations efficiency, thanks to thw WMS system. The online retailer, who owns the largest book warehouse in Romania, picked Senior Software’s suite and gained benefits such as: increased customer satisfaction, increased stock accuracy, shorter order processing times and a 35% increase in shipments.
Libris.ro has increased warehouse efficiency by around 30% since when they started using the WMS system from Senior Software. With a surface of over 5000 square meters and 45000 units in stock, the retailer has the largest book warehouse in Romania that is dedicated to an online book store.
Laura Teposu, Business Development Manager for Libris.ro, highlighted the results that they noted following the use of the warehouse management system:
„I can say that, overall, the implementation of the WMS made warehouse activities more efficient by around 30%. After implementing the WMS suite work times have been lowered for all operations like picking and stock transfers. Stock accuracy has been greatly improved. If before this inventory took around 2-3 days to make, now it can be partially done and we can inventory half of the warehouse in just a few hours.
One of our greatest joys was that customer satisfaction was increased, measured by the increase of the PMS (Profit Margin on Sale). If before around 10% of our orders were handled by our call center because stocks weren’t accurate, now this percentage has been greatly reduced, along with shipping times. This year, the number of Libris’ shipments has increased by 35%, and orders were fulfilled in the time promised on the website, with the same warehouse team.
Also, before the implementation, a warehouse worker was able to manage after 6 months, he needed fanstastic memory, orientation and organization skills. Now, in 2-3 days maximum, he is able to find his way around the warehouse.”
So, among the most important results obtained by Libris.ro after using the WMS suite from Senior Software, there are: